One of the toughest things about managing a business is judging just how tough to be!  It’s easy to be “too easy” – avoid conflict, and ultimately build a mediocre operation because you fail to make the tough choices.  Often managers swing the opposite way, becoming tyrants in the workplace, and building a dissatisfied team that hates the workplace, and accordingly also underperforms.

Today I heard an interesting philosophy that I tend to agree with. “Be ruthless about your business, and gracious about your delivery”.