Featured Article
Don’t Ask If You Don’t Care
Every few days I receive another request to complete a customer service survey. My banks, financial institutions, airlines, car companies, credit card companies, even my doctor’s office all want to know how they are doing. And at first it sounds … Continue reading
Caveat Traveler…Or What is the Italian Word For Cesspool?
On our recent family vacation to Ft. Lauderdale, Florida we booked a week at the “Il Lugano Hotel” located on “Fort Lauderdale beach”. To be fair, this was listed as a 4/5 star boutique hotel located on the Intracoastal Waterway … Continue reading
The Power Of The Pen
Want to improve your relationships with clients, friends, and families? Here’s a tip. Go “old school”, forget about e mail, and occasionally send people hand-written notes. Unfortunately society has stripped communication to its lowest possible denominator. We are so busy … Continue reading
Netflix – The Worst & Best Online Company In America
About a year ago I wrote an entry to complain about Netflix, and their practice of “throttling”. Essentially throttling is Netflix’s misguided practice of dealing with their best customers. The premise of membership in Netflix is to be able to … Continue reading
Are You Bringing Your Company Down?
During this economic crisis I think I am more sensitive than ever before to the quality of the companies I do business with. Good companies may bemoan the sorry state of commerce, but they also see these times as a … Continue reading
